How do I return an item?

If you wish to return an item, please contact customer service. We can be reached Monday thru Friday 8 a.m. to 5 p.m. Central time.

Telephone: 1 (888)-864-2446 Toll Free or e-mail: RMA@sonicalert.info

Warranty Return Request Information, Sonic Alert and Geemarc Products

In Canada: To obtain warranty service for Sonic Alert and Geemarc products please contact our customer service department at the following phone number or e-mail.

Hall Telecommunications: Telephone 1-800-265-2667 e-mail custserv@halltel.com We can be reached Monday thru Friday 8:30 a.m. to 5 p.m. Eastern Time.

In the USA: To obtain warranty service for Sonic Alert and Geemarc products please contact our customer service department at the following phone number or e-mail.

We can be reached Monday thru Friday 8 a.m. to 5 p.m. Central time.
Telephone: 1 (888)-864-2446 Toll Free or e-mail: RMA@sonicalert.info

Please note: You will need to obtain a RA (Return Authorization) number from one of our Customer Service Representatives before returning any product to us for a warranty request. You must return your product within 10 days after you receive the return authorization from the customer service department.

Sonic Alert and Geemarc do not warrant and are not responsible for damages caused by misuse, abuse, accidents, acts of God or unauthorized service of parts.

Please call or e-mail our trained customer service staff. They have been trained and are familiar with our products. Their goal is to correct the problem over the phone so you don’t have to return anything. Once you obtain your RA (return authorization) number, please provide the following information so that we can process your return fast and efficiently.

  • You will need your proof-of-purchase indicating the model number of product being returned, and the date of purchase.
  • Your Bill-to address and Ship-to address.
  • Your Day time Telephone number and e-mail if available.
  • Contact name or names
  • Clearly mark on the outside of the box and on your note the RA number.

Please explain the reason for the return, and description of problem. Please accurately describe the problem you’re having so that we can trace the problem easily, and return your product fast.

Return Shipping: Please use the original packaging if possible, or pack your product in a sturdy box with sufficient packing material to prevent damage. A shipping address will be provided for the warranty facility for your product once you obtain an RA number.

Sonic Alert & Geemarc limited warranty Policy

Sonic Alert signaling Products: Sonic Alert products (except Sonic Boom Alarm clocks not including SB1000 model) are warranted against manufacturing defects in materials and workmanship for a period of five (5) years from date of purchase. Within this period Sonic Alert will repair or replace at our option your product without charge for parts or labor. Sonic Alert reserves the right to replace discontinued products with a similar like product if customer’s product is no longer available. Simply send your product (postage paid) and a copy of your sales receipt as proof of purchase to the address obtained with your RA number.

Sonic Boom Alarm Clocks: Sonic Boom Alarm Clocks (except Sonic Boom SB1000 model) are warranted against manufacturing defects in materials and workmanship for a period of one (1) year from date of purchase. Within this period Sonic Alert will repair or replace at our option your product without charge for parts or labor. Sonic Alert reserves the right to replace discontinued products with a similar like product if customer’s product is no longer available. Simply send your product (postage paid) and a copy of your sales receipt as proof of purchase to the address obtained with your RA number.

Geemarc Products: Geemarc Products are warranted against manufacturing defects in materials and workmanship for a period of one (1) year from date of purchase. Within this period Sonic Alert will repair or replace at our option your product without charge for parts or labor. Sonic Alert reserves the right to replace discontinued products with a similar like product if customer’s product is no longer available. Simply send your product (postage paid) and a copy of your sales receipt as proof of purchase to the address obtained with your RA number.

Out of warranty Repair Policy: Contact the following and ask the Customer Service person for details on the repair of your product.

Telephone: 1 (888)-864-2446 Toll Free or e-mail: RMA@sonicalert.info

Damage during shipment is the responsibility of the carrier; all claims should be made directly with the carrier.