Return to Help IndexOrder Status

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I track my order?

Go to the "My Account / Order Status" page to track your order. You will receive email notification from us with your tracking # when your order has shipped.

My order never arrived.

Please contact us at 248-577-5400.

An item is missing from my shipment.

Please contact us at 248-577-5400.

My product is missing parts.

Please contact us at 248-577-5400.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.